The prepaid meters allow KPLC customers to purchase/pay for prepaid power. This means that one will pay for power before using it unlike the traditional approach where by the consumers receive a monthly power bill. Calculation of power usage and charges however, remains the same for both arrangements.
To Purchase a token from a vendor, one requires to know his 11-digit Meter ID card or Meter serial number.in return the vendor should give you a 20-digit token printed on a receipt. One can check their meter number by dialing 100 and pressing enter on the prepaid meter.
To purchase via mobile money:
M-Pesa
Steps:
M-Pesa Pay bill:
- Enter the KPLC prepaid business number 888880 or 88888
- Enter the 11 digit Meter Number
- Enter amount between 250 and 35,000
- Enter M-Pesa Pin
- Confirm details and submit…
- SMS from M-Pesa confirming transaction
- SMS from KPLC with the 20-digit token
Airtel Money:
- Select Make payments then pay bill
- select KPLC PREPAID
- Enter amount
- Confirm details
- Enter Airtel Money Pin
- Under reference option enter the full KPLC prepaid 11 digit meter number.
- You will receive an SMS from Airtel confirming transaction
- You will receive an SMS from KPLC with the 20-digit token
Consumers can buy tokens from outlets including:
- Kenya Power & Lighting Co. offices e.g. Thika, Sarit Centre, Stima Plaza and Electricity House
- Uchumi Supermarkets including
- Uchumi Capital Centre along Mombasa Road
- Uchumi Ngong Hyper along Ngong Road
- Uchumi – Lang’ata Road
- Uchumi – Buru Buru
- KPLC Agents e.g. Pata Power
For assistance or queries call 95551 or tweet @KenyaPower_Care
My meter number is not an 11 digit…it has eight.am still new in the house and this 8 digit number is the one I see on the meter
check your meter number by dialing 100 and pressing enter on the prepaid meter or contact KPLC through telephone numbers: 0703 070 707, 0732 170 170, 0711 031 680, 020 3201 680, 0732 111 680
I am just beginning. I am yet to know my meter number by dialling 100 and see if it is 11 digits.It really works I think
I bought th token yesterday for this a/c 01450009020 amount 950 ed I have not seen th relpy.
I have not receiving token after sending money to my account via mpesha the messenge get from kplc say’s invalid account number tells me what’s wrong.a/c number 14240631722
Hi..I. rented a shop in muchatha area this month.My meter reads error when i press 100.The caretaker told me i should key in 65.It works but when i purchased units via Mpesa,they didn’t register on the meter?I’m confused???
When you purchase units via MPESA , you should get an SMS confirming that funds were sent to KPLC and another SMS from KPLC with the tokens.
Hi I bought tokens worth 500 but have not gotten any text from kplc
KJR23A0I8I Confirmed. Ksh500.00 sent to KPLC PREPAID for account 37171458559 on 27/10/16 at 11:36 AM . Pliz help
When You buy tokens and you are told that the debt due is more than the amount tendered. and that the transaction is not allowed….what happens with the amount??? because i have sent money twice and i am told the same thing and my money has been taken on the two occasions
How much are you charging per unit
Hi,
Please help me get my token number which i bought yesterday via mpesa but until now i have not received my token.
mtr No: 04214889745.
Hi Eric,
We have twitted to @KenyaPower_Care on your behalf.Follow feedback here : https://twitter.com/infosasakenya/status/657261592191614976
MPESA TRANSACTION NO.JJL6B3FR6Y-KSH50
JJL9B3GNQ5-KSH124
I paid via mpesa 888880, acc no 14105381810. But instead they sent me message that the meter is invalid yet i use it to pay everytime.
Every time I try to buy tokens….I don’t know why since am doing everything correctly.
Failed. The format of your account number was incorrect. Please try again with the correct account number.
I tried keying in 65 and 100 but still cannot get the meter number,my meter is inhemeter
Try 00 enter or 7777 enter.
000# will work
Try 000#
Bought tokens via mpesa on 28/10/2015 mpesa confirmed but am yet to get a message from kplc with the tokens. how long will it take for me to get a message with the tokens. mtr no. 14106594261
Hi. i bought token from a vendor on 1st but the vendor’s machine did not produce a receipt we tried severally but still did not produce a receipt. i decide to go to another vendor and i bought token worth 500 i was given 31 units. is it possible for the fist vendor whom we tried buying with but her machine did not produce a receipt to reprint another receipt with the same details as for the second vendor? and if i the first vendors transaction went through why did she get a receipt?
Hi Jane, contact Kenya power contact centre on 95551 to confirm all the transactions on your meter number. You can also tweet them @kenyapower_care
I bought tokens for kshs 500 today before 9am am yet to receive an sms confirming the same from KPLC . My meter no. Is 22 1202 4791 5 in Kisumu
please let us know whats all these issues of wrong account during payment yet its the correct account. please indicate the exact error during the transaction but not beating about the bush of wrong account. it wastes alot of time.. KPLC >>>Just ;plike the mobile and bank accounts will let you where the error is
Sent kshs 1,000 via mpesa to KPLC for a/c no. 04215982887 over 2 hrs ago. Havn’t yet received the token number. Can I know if there is a problem with the token system?
Hi,
How much is the monthly charges for the prepaid customers?
i bought token for 530 at around 7pm,i have not yet received the credit .my meter number is 14140005829
…I have been using a prepaid meter no. 14240433319 for the past few months and when I tried to buy some tokens it . turned out that my meter is not activated. how could it be possible. Please solve this problem.
please active my meter number 54400656663
I bought token ksh. 270 yesterday at 5.55 pm, meter no. 14105928882, I have not yet received it
I bought token for 250 on Saturday and it didn’t reflect anything,today in the morning i bought for 500 and its reflecting 0 units.
Prepaid Mtr.01450562051
if you ask me KPLC has a way of stealing from customers, eg you buy tokens worth 500 using Mpesa they send you a reply telling you to add 540, you add another 550, and they still send you another sms tell you to add more money and all this time no explanation and no tokens are sent to you,,, so can any KPLC representative explain this if this is not robbery i have prove of that scenario,,, and now to safari com since Mpesa is your plat form what are you doing to help when we lose our money to this guys how do we get it back if no services offered
the same thing happened to me. after inquiring i was informed that my meter was not new but actually diverted from its originally intended owners or projects particularly those those that were intended for a test run somewhere in Nairobi when prepay meters first came. unfortunately the meter has been on “activated” status since then accumulating standing charges until it was given to you. you will have to pay the charges before everything goes back to normal. uligongwa my friend by your electric contractor
This is what I’ve experienced. I moved into a new house.. paid 1000 and told to add at least 4668, paid 5000 and told to add at least 468, paid 500 and received 0.9 units. Then I pay 2000 and receive 125.9 units
How does this thing work? That’s a total of 8500 and its a residential house
This is what I’ve experienced. I moved into a new house.. paid 1000 and told to add at least 4668, paid 5000 and told to add at least 468, paid 500 and received 0.9 units. Then I pay 2000 and receive 125.9 units
How does this thin work? That’s a total of 8500 and its a residential house. Meter number 14140932089
I have bought token worth ksh 500 to meter no.14243470185 and I have not received feedback .pliz send the numbers
Hello reddy,I try severally to feed the token availed to me,I get a ”failed”reply on my interface.kindly how else or what’s wrong?
Yesterday I paid Kplc token to 888880, to account No 14244633539 and got a reply that the account no is invalid, I rechecked my account no and confirmed its 14244633559, am not trying to call your support no and am kept on hold eventually my call dropped now twice after a very long hold,.. please help assist.
Thanks to customer care desk,(kinyambu) for your support ave gotten my token.
Hey …what if I can’t get my meter number by dialling 100 or 65. What should I do to get it?
Hi how do i retrieve a token number that i lost in an sms before loading
I am pressing 804 on my token box to get my meter number but its only showing 8digits instead of 11 digits. What can be the problem?
I also have the same problem
The minimum amount you can pay for you to receive tokens
Plz activate my metre 37165000193
Good morning I bought token in wrong account number. Kindly help.
Hae? ,I have bought token from m-pesa ,but I have not received 20digit from KPLC ,my meter no 37165775976.
pliz activate for me my meter no 37165407919
I bought tokens na I did it twice. But I received only one message from kplc. Half of what I paid in total actually.
have just bought token worth 200 and it came back telling me my account number is invalid how will i get y money back. please assist
am having problems with knowing my meter number… am dailing 100 but cant get the number pliz help
how can i know the meter was registered under your name??pls assist
Is it not theft last week I bought a token worth 270 n was credited 23 units bt today I tried ta same only 2 reflect tat it amounted to only 3.33 units
Pliz activate my meter no 37160149894 my tel 0770697587
Meter no. 160638837 help me with the valid account no plz
I bought tokens , but when l feed the 20 digit numbers, it says failed, av no is 14240925447 my phone number is 0725042568
have just bought token worth 350 and it came back telling me that i had only bought 0.3 units is that true?
Hi,please activate my meter 37182047508 and send me the tokens already charged via mpesa though no 20digits sms received
Hi,i bought token worth 300 today via mpesa transaction code lcv81eza9c for a/c no 37182922551 and received a text from kplc that the token generation has failed and i should contact kplc.please help me.my tel no is 0710445509 rajab.
looking forward to your assistance.
Ive paid a total of 1090 ksh and received 0.3 tokens. like really? whats up?????
i bought tokens for meter 14344486974 instead of 14244486974. can this be reversed?
I have payed but not yet received the cords, since yesterday account number 37182501090
how do i proceed after getting the 20digits
have been entering the 20 digits and it has failed to top up kindly need ur help
I paid kshs 100 for a/c no 37165589930 on 10-01-2018 & given 10.1 units but forgot & deleted the message before feeding in the system. Pls verify & resend the message having the said token digits.
Hello,why is my ciu not detecting my 20 units token after entering?
Hello, plz activate my account Meyer no. 14272443723.want to buy tokens.
I bought tokens on 2 of may this month but now the meter anint picking the digits says reject or error account is 22119826588 waitig for response.Thanks
I really feel frustrated being in the dark for another night
I bought token for wrong meter number which is not even in use.This was trough mpesa.how do i get my money back.A v tried to call the call centre but they say the line is busy
Hi I bought my token but now I can’t find my meter number even if I dial 100 and it’s only saying connection failed. Even when I put the token it’s still says the same